Kieran Doyle

Kieran came to quality control from the operations side: he was the person who had to deal with a container of faulty goods after it landed. That led to building a pre-shipment inspection programme across suppliers in China and Vietnam and, later, hiring and managing a small local QC and sourcing team. He writes about inspections, AQL sampling, golden samples and corrective action, and about what it actually takes to run an offshore team well.